Support Policy

Support Channels

GP Ratings Ltd only provides technical support for the purchased products through our support desk that you can access through this page. To be able to submit a support ticket, you will have to email [email protected].

Besides our support desk, GP Ratings Ltd also offers additional tools to help you with the configuration of your product that you can consult at any time:

    User Guide (View)

We may request you to share your login details when needed: please, always bear in mind that your data will always be kept safe and private, and used for the sole purpose of giving you support for the issue you are reporting.

Support includes bug fixes, and general problem solving with features explained on the product’s official sales page.

Support does not include:

    solving problems within the content of the ratings;

Support Hours

Our general support hours are 9.00 am to 5.00 pm local UK time each business day. During this time, we can generally provide feedback on any support queries within 12 – 24 hours, whilst we will also commit to answer any queries outside of these hours within 48 hours.

Bug Fixes

It is our commitment to fix all product bugs as quickly as possible after they are brought to our attention. During our general support hours, we can fix bugs within 48 – 72 hours. We will also try to provide a solution via our support dashboard for smaller bug fixes, after which we will update the core system.

Last Update: 11/05/2023 13:05