GP Ratings helps patients share their experiences of general practice services and helps GP practices better understand and improve the care they provide.
Our mission is to support transparency in primary healthcare by giving patients a simple and safe way to provide feedback, while enabling practices to learn from patient experiences and improve standards of care.
GP Ratings was developed following extensive research into healthcare quality indicators, regulatory standards, and the role of patient feedback in improving services across the UK.
Patients can share genuine experiences to help others make more informed decisions and to encourage improvements in local healthcare services.
GP practices can access dashboards, engagement insights, and CQC Evidence Packs to better understand feedback trends and support quality improvement.
General practices play a central role in the UK healthcare system. For most people, their GP is the first point of contact for medical advice, treatment, and long-term health management.
As healthcare increasingly adopts digital ways of working, there are more opportunities for practices to engage with their communities, respond to patient concerns, and improve the overall experience of care.
GP Ratings provides a structured platform where patient feedback can be collected, reviewed, and analysed transparently. Reviews help highlight areas where practices perform well and identify opportunities for improvement.
By combining patient feedback with digital tools and analytics, GP Ratings helps strengthen relationships between GP practices and the communities they serve.
Patient experience is an important part of quality improvement across the NHS, and theCare Quality Commission (CQC)places strong emphasis on how providers listen to and respond to people using their services.
GP Ratings helps practices organise and analyse patient feedback so it can be used as part of evidence supporting inspections, service reviews, and ongoing improvement work. Our platform also supports the creation ofCQC Evidence Packsto help practices present feedback clearly and efficiently.
We aim to create a constructive environment where patient voices are heard, practices can respond and improve, and higher standards of care are supported across the UK healthcare system.