These Terms & Conditions govern the use of the GP Ratings platform by GP practices and authorised staff members. By accessing or using the GP Ratings dashboard, you agree to comply with these terms.
1. Definitions
Platform– The GP Ratings website, dashboard, services, tools, and features provided to GP practices.
Practice– A GP practice, organisation, or authorised healthcare provider using GP Ratings.
User– Any authorised staff member accessing the platform on behalf of a GP practice.
Free Plan– A basic version of the GP Ratings service available at no cost with limited functionality.
Pro Plan– A paid subscription plan that provides enhanced analytics, reporting tools, and additional platform features.
Subscription– The paid access to Pro Plan features provided for a fixed annual period.
2. Service Overview
GP Ratings provides tools that allow GP practices to review patient feedback, analyse experience trends, benchmark performance, and gain insights into patient satisfaction and service quality.
The platform is intended to support quality monitoring, transparency, and improvement initiatives within GP practices.
3. Free Plan
The Free Plan allows GP practices to access limited features of the GP Ratings platform, including basic feedback viewing and summary insights.
GP Ratings reserves the right to modify, limit, or discontinue Free Plan features at any time without prior notice.
4. Pro Plan Subscription
The Pro Plan provides enhanced functionality including advanced analytics, benchmarking, reporting tools, and additional dashboard features.
Access to Pro Plan services requires an active paid subscription.
Subscriptions are provided for a period of 12 months from the date of purchase.
5. Billing and Payments
All Pro Plan subscriptions are billed annually in advance.
By subscribing to the Pro Plan, the practice agrees to pay the full annual subscription fee applicable at the time of purchase.
All subscription payments are non-refundable. GP Ratings does not provide refunds for unused periods, partial subscription terms, or early cancellation.
6. Automatic Renewal
Pro Plan subscriptions automatically renew for successive 12-month periods unless cancelled by the practice before the renewal date.
Renewal charges will be applied using the payment method provided at the time of subscription.
Practices are responsible for cancelling their subscription prior to renewal if they do not wish to continue the service.
7. Cancellation
Practices may cancel their Pro Plan subscription at any time through their dashboard or by contacting GP Ratings support.
Cancellation will take effect at the end of the current billing period. Access to Pro Plan features will remain available until the subscription term expires.
No refunds will be issued for cancelled subscriptions.
8. Practice Responsibilities
Practices are responsible for ensuring that only authorised staff members access the GP Ratings dashboard.
Login credentials must be kept secure and must not be shared with unauthorised individuals.
The practice agrees not to misuse the platform, attempt to disrupt service functionality, or manipulate ratings or feedback data.
9. Acceptable Use Policy
Users must not:
GP Ratings reserves the right to restrict or terminate access where misuse is suspected.
10. Data and Privacy
GP Ratings may process patient feedback data, usage data, and aggregated analytics to provide and improve platform services.
The platform is not intended to replace official NHS reporting systems or regulatory compliance processes.
All data processing is conducted in accordance with applicable UK data protection laws.
11. Intellectual Property
All content, software, analytics tools, and intellectual property associated with GP Ratings remain the property of GP Ratings.
Practices are granted a limited, non-transferable licence to use the platform during the active subscription period.
12. Service Availability
GP Ratings aims to maintain reliable service availability but does not guarantee uninterrupted or error-free access.
Maintenance, updates, or technical issues may occasionally affect service availability.
13. Account Suspension or Termination
GP Ratings reserves the right to suspend or terminate access to the platform if:
In such cases, access to the platform may be restricted without notice.
14. Limitation of Liability
The GP Ratings platform provides feedback insights and analytics for informational purposes only.
GP Ratings shall not be liable for any decisions made by practices based on platform insights or data.
To the extent permitted by law, GP Ratings is not responsible for indirect, incidental, or consequential damages arising from use of the platform.
15. Changes to Terms
GP Ratings reserves the right to update or modify these Terms & Conditions at any time.
Updated terms will be published on the platform and continued use of the service constitutes acceptance of the revised terms.
16. Contact
If you have any questions regarding these Terms & Conditions, please contact GP Ratings support.